Overview

     ScopeHosts management introduces server support services exclusively for Windows and Linux server owners, dedicated server owners, co-locaters and end users. Our professional and certified systems administrator fully takeover the responsibility of server management, and server security along with server monitoring.

 

It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and time consuming task, even for the most experienced technician.

 

We take pride in our systems administration work and guarantee our clients optimum results, thus providing your customers with quality support. Our priority is to provide high quality Linux and Windows server support services with affordable rates to all the users.

 

Our Windows Server management and Linux server management plans listed above provides top quality system administration services on various platforms like CentOS, Redhat EL, Fedora, FreeBSD ( Cpanel - Plesk - DirectAdmin) - Windows 2008 ( Plesk ) thus providing you easy hands on quality services.

 

1. 24x7x365 (5 minute interval) Server Monitoring with Reboot

    If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port. Our response time on reboots is Guaranteed within approx. 15-30 minutes!

 

2. PCI Compliance

    Ensure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely.

 

3. Monitoring Stats

    Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!

 

4. Within 6 Hour Response Time Guarantee for Support Tickets

    Statistically, most tickets are responded to in less than 1 hour.

 

5. Within 24 Hour Resolution Time Guarantee for Support Tickets

    Statistically, most tickets are completely resolved in less than 3 hours.

 

6. Unlimited Admin Work Time

    We do not limit the amount of work we do for you, and we do not have any additional fees!

 

7. System Security, Optimization and Hardening

    Performed upon your request as often as you would like. We have a comprehensive list of security software we install and support listed below. If you have any special security requirements, please contact us.

 

8. Backend Server Software Support and Upgrades

    Get the latest versions of all system software: Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/CPanel, etc...

 

9. Initial Server Setup

    If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!

 

10. WHM/CPanel Technical Issues

    System updates, debugging errors, patching bugs, system compatibility checks.

 

11. Server Backup Restoration

    If your server requires a restore, we'll restore all of your backups returning your server back to normal.

 

12. Disaster Recovery and Hack Recovery

    If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.

 

13. Server Migration

    If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.

 

14. 3rd Party Software Installation

    Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc...