FAQ - Have Questions? We Got Answers For You!

1. What is cPanel ?

Ans: A Linux-Based Control Panel with user-friendly GUI, designed to streamline the process of hosting a web page or a website and for efficient management of website, which includes managing database, website file and email accounts.

2. What is cPanel Hosting ?

Ans: It is a type of shared hosting service, wherein the websites of all the users are stored on single server. Every website hosted on the single server shares the server resources like disk space, memory, cpu and more. All the users have cPanel access to efficiently manage website though user-friendly user interface and do not possess root level access. Altogether the server maintenance responsibility is on the service provider.

3. Who should opt Shared cPanel Hosting ?

Ans:This service is most useful for the business firms with small or medium sized website which do not require much of the server resources. To host commercial purpose websites VPS services or Dedicated servers are the best choice.

4. Why choose cPanel Hosting by Scopehosts ?

Ans: Scopehosts uses Cloudlinux OS with cPanel/WHM Panel, Powered by Pure SSD`s mounted on Hardware RAID-10 with Free Cloudflare CDN, Risk FREE Anytime MoneyBack Guarantee, Daily Backup Service and FREE Domain for life. Our Award Winning Support is available 24x7, if there are any issues with your website you can contact our team and get the issue resolved on Priority SLA.

5. Do I really get Free Domain ?

Ans: Yes we do provide FREE domain for life only with SH-Pro Plan subscribed annually. T&C applied*. Also check out domain registration service of ScopeHosts to register a unique domain name for your online brand.

6. How can I cross check with the bandwidth I have used ?

Ans: Just login to cpanel client area, click on Metrics -> Statistics. In statistics you can find your bandwidth usage.

7. Will you help me to migrate my website to ScopeHosts ?

Ans: Yes, our experts will assist you in migrating your existing website if you have cPanel with your former service provider. We execute free website migration.

8. Do I really get Unlimited bandwidth with cpanel hosting ?

Ans: Yes, You can get the unlimited bandwidth if you have chosen SH-Pro plan only. T&C applied*.

9. How many websites can I host with different packages with this hosting service ?

Ans: The number of websites you can host with the account depends on plan you have chosen. With SH-Mini plan, you can host upto 2 websites. With SH-Basic plan, you can host upto 5 websites. With SH-Geeks plan, upto 10 websites can be hosted and with SH-Pro plan can host UNLIMITED Websites. Also with SH-Pro plan you will get Free domain and Free Comodo Positive SSL on annual subscription.

10. How do I request for sales or technical support ?

Ans: For technical support, you can raise a ticket. Your tickets are resolved on priority SLA. Our support experts are available 24/7 to assist you. Hence you can contact us through live chat, email and ticketing support.

11. Is assistance provided to recover and restore the lost website data and file ?

Ans: We will definitely assist you in restoring your website backup whenever needed. Our off-site backup servers store daily backups, weekly backups and monthly backups. A set of 4 backup`s is stored within our off-site backup servers. You can request for offsite auto backup whenever required and you can have your data backup as soon as the payment is received.

12. Any tools you are providing to develop website ?

Ans: We have Softaculous Auto 1 Click Installer available with 404 apps ready for one click installation. Install Wordpress, phpbb3, Joomla, Drupal, Prestashop, Magento, OpenCart, Dolphin and many others. Also we offer website designing service to bestow customized web designs to ensure your business have a unique digital presence.

13. Can you explain performance difference between normal HDD`s and SSD`s ?

Ans: You will get 200% guaranteed performance boost on our Solid Stated Drives Shared Hosting Services. When compared to normal HDD spinning drivers, our blazing fast pure SSD`s are connected with Hardware Raid Controller on RAID-10 partition performing at optimum best. Unlike HDD`s the SSD`s are not affected by effects of magnetism, which can erase the data.

14. Do I get root access with cPanel Hosting ?

Ans: No, root access is not provided with this hosting service. cPanel access is given to make website management easier yet efficient. If you want to have root access over the server then you can go with VPS service or Dedicated servers.