1. How long will it take to set up my server ?
Ans: We set up your server as soon as the payment is received . Your virtual server will also be automatically setup.
2. Do you provide cPanel?
Ans: With virtual private servers (VPS) we provide SolusVM panel for free, to manage and control all the activities of the server. But if you require cPanel,you can buy it separately. We provide cPanel as an add-on for € 13.99 per month. You can order for it while ordering the server or later when required.
Contact our sales support team or raise the ticket if you wish to purchase cPanel.
3. Can I upgrade my linux VPS hosting?
Ans: Yes, you can upgrade your service or server resources at any time via your Client Area, by either choosing a higher plan or by adding extra resources. We do support even the downgrade option with Netherlands KVM Linux VPS.
4. Can I install other linux distributions as per my website needs?
Ans: You can opt to install pre-configured Linux OS on your server. For custom OS requirements,contact us at anytime.
5. How will my services be billed?
Ans: We offer multiple options for you to choose from - monthly, quarterly, semi-annually or annually when ordering the service. Do not hesitate to contact us if you wish to change your billing cycle.
6. Is your virtual server managed?
Ans: Our virtual servers are totally unmanaged. You can avail our Management service as an add-on feature. To get the best management support service, contact our hosting support experts available 24/7.
7. How can I manage Virtual Private Server ?
Ans: You will be provided with SolusVM Control Panel through which you can Install/Reinstall OS with 1-Click, Reboot/Shutdown/Boot KVM virtual private server, Monitor Resources like CPU/RAM/SSD Space/Bandwidth usage and VNC Console etc.
8. Do you offer a money back guarantee?
Ans: Yes, we do provide money back guarantee. ScopeHosts strive to offer you with service that satisfies your business specifications. If our service doesn’t match your requirements, you can request for cancellation of service at any time. With VPS hosting we provide a 30days money back guarantee. We will refund full money if a cancellation request is made within the first 30days of the service subscription.
9. What payment gateway modes you accept?
Ans: We are currently accepting payment gateways like, PayPal, WebMoney, Bank Transfer, PayU, DotPay, UnionPay, Qiwi, iDeal, Yandex.Money, AliPay, TrustPay & GiroPay.
10. What happens if my bandwidth limit is crossed?
Ans: Your service will be automatically suspended if your bandwidth limit is reached. You can purchase extra bandwidth or you have to wait until the 1st of next month to get your service renewed.
11. Is my service restricted to any contract?
Ans: No, we do not restrict you with any contract. You are free to cancel the service at anytime.
12. Can I run anything on my server?
Ans: You can. Please check our Acceptable Usage Policy for details on what you can run on your virtual private server. If you have any queries,please contact us before subscribing to the service.
13. What is KVM VPS?
Ans: KVM is acronym for Kernel-based Virtual Machine, which is an Linux based open source virtulization technology. KVM allows Hypervisor which allows host machine to run multiple isolated virtual environments be it Linux or Windows which can run side by side. Each KVM VPS has its own kernel, independent from the host (you can install or modify your own kernel from a VM-level)
14. Can I install any kind of software on my VPS Package?
Ans: Since you have full root access, you can install any software that is compatible to your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.
15. What is the difference between KVM and OpenVZ?
Ans: A KVM is a true virtualization where the VPS operates as its own server, independently of the host node. While, OpenVZ is a container based virtualization which relies on the host node's kernel.
16. What is your backup policy?
Ans: You are responsible for your backups and web content. It is recommended that you do regular backups and keep copies of your content safe. You can take a backup from your cPanel or use a remote backup solution.
