1. How can I manage my Windows VPS?
Ans: You will be provided with SolusVM Control Panel through which you can Install/Reinstall OS with 1-Click,Reboot/Shutdown/Boot VPS, Monitor Resources like CPU/RAM/SSD Space/Bandwidth usage, VNC Console etc.
2.Can I upgrade/downgrade the virtual server anytime?
Ans: Our Virtual Server Hosting Services are extremely flexible. Yes! you can downgrade/upgrade the chosen hosting Package anytime during the active contract. Just open support ticket and request for upgrade/downgrade of package.
3. How many IPv4 do I get with each VPS ?
Ans: As there is low availability of IPv4. Each virtual private server is provided with Free 1 IPv4 address during setup of VPS and afterwards you can order max 1 extra IPv4 Address per VPS.
4. Can I have full access over the server ?
Ans: You will be provided with Full Root/Administrator Access on the Virtual Private Server.
5. Can I use the VPS for VPN Server?
Ans: You can install any of the VPN Server and use it as the VPN.
6. Does the VPS Suite for my Forex Application?
Ans: Any Forex application can be installed on the VPS and do trading without any hiccups.
7. How much per month maximum bandwidth I can use?
Ans: You can use 20TB bandwidth on 1Gbps KVM VPS Hosting in Netherlands Location.
8. Where are your KVM VPS Hosting located?
Ans: Our KVM servers are located in Evoswitch, AMS1, State-of-the-art green data center in Amsterdam, The Netherlands. The infrastructure has been carefully designed to facilitate growth.
9. What is the difference between KVM and OpenVZ?
Ans: A KVM server is like Dedicated Server within a Physical Server. Where as OpenVZ shares resources with every other VPS created in the Physical Server and its also called as Container Based VPS. You need to choose the Virtual Private Server based upon your needs. If you need help in deciding, contact our sales team and our sales experts will guide you in right direction.
10. What RAID level is supported on KVM servers?
Ans: KVM servers supports RAID 5. For more details on RAID level, kindly check this article.
12. Why SSD are used as hard-disk instead of HDD?
Ans: A solid-state drive (SSD) is a solid-state storage device that uses integrated circuit assemblies as memory to store data persistently. SSD’s do not have any moving parts, Instead of data on magnetic platters, SSD’s store data using flash memory. We have Enterprise SSD`s mounted on Hardware RAID-5 Controller giving optimum results for your website pages to load 20x Faster than normal HDD`s.
13. How can I access my windows server?
Ans: You can access windows server through your local desktop with using Remote Desktop Connection application. The link will be provided in the welcome mail.
14. What is RDP?
Ans: Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft, which provides a user with a graphical interface to connect to another computer over a network connection. Your windows server can be used as RDP.
15. Can I install OS of my choice?
Ans: You can install OS from one of the listed OS in the SolusVM panel. If you want a custom OS, kindly contact us.
16. Do you provide Virtual Private Servers for trial purpose?
Ans: We do not provide servers for trial, but we do have 30 days moneyback guarantee. You can request for cancellation of service whenever you want. A cancellation request made within the first 30days of the service subscription will receive the refund.
17. Which control panel do you provide along with SolusVM panel?
Ans: Windows supports Plesk Panel. You need to buy Plesk Panel as addon. We do provide Free Plesk panel for 3 months, if Virtual Server is subscribed Annually.
18. Can I get the management support?
Ans: Yes, you can get the management support even though you are subscribed with unmanaged service. You have to buy the management support service to get interminable management support.
19. How long do I need to wait to get my Virtual Private Server?
Ans: We will not keep you waiting for long. Your virtual server will be deployed automatically as soon as the payment process is completed.
20. Can you help me to resolve my server issues?
Ans: We have got team of certified server administrators who can assist you to resolve your server issues, may be application setup, install, upgrade, maintain or troubleshooting, we have got it all covered.
21. Can I reboot my virtual server when needed?
Ans: Yes, you can reboot or power-off your virtual private server whenever needed, as you have the full administration access over the server.
22. How many IPv6 address will I get?
Ans: You will be provided with 5 IPv6 address for free.
23. Can I host any type of content on my virtual server?
Ans: Kindly read our terms of service to know what type of content is allowed to host on your virtual private server.
24. Can I change rDNS?
Ans: Yes, you can raise a ticket to change your rDNS records for any IP you have assigned to your account. We will change your rDNS records in no time.
25. Do you provide console access?
Ans: We do provide console access so that you can connect to your virtual server in case you misconfigure your firewall.
26. What are your payment gateway modes?
Ans: You can pay bills via PayPal, WebMoney, Bank Transfer, PayU, DotPay, UnionPay, Qiwi, iDeal, Yandex.Money, AliPay, TrustPay & GiroPay.
27. Can I pay in advance for my service?
Ans: Yes, you can add funds to your account balance by clicking on the “Add Funds” button in the invoice menu. Then, the payment will be automated.