Terms of Services (TOS)

This Terms of Service (“TOS”) governs the relationship between WiredPhase Cloud Technologies – FZCO, operating under the brand ScopeHosts, and the customer (“Client”). By purchasing or using any ScopeHosts service, you agree to be bound by this TOS.

ScopeHosts provides web hosting, cloud infrastructure, and related internet solutions globally. Upon registering, subscribing, or using our services, you confirm you have read, understood, and accepted these terms in full.

This Agreement also complies with applicable IFZA Free Zone regulations and UAE federal cyber laws.

WiredPhase Cloud Technologies – FZCO

Registered Address:
IFZA Business Park, DDP, 67637-001, Building A2,
Dubai Silicon Oasis, Industrial Area,
Dubai, United Arab Emirates.

ScopeHosts provides hosting, cloud services, web-based software, domain services, and additional digital infrastructure solutions as listed on our website.

Services may also be provided via third-party software or infrastructure. Any modifications made to third-party services do not grant cancellation rights if functionality changes beyond ScopeHosts’ control.

We resell domain names through third-party providers, including ResellerClub. By registering a domain via ScopeHosts, you agree to comply with governing registrar policies.

Domain availability is not guaranteed. Clients must ensure accurate billing and renewals to prevent expiry.

Please review Section 2.1.1 of the cPanel End User License Agreement. By using services involving cPanel, you agree to be bound by those additional terms.

Accounts are provisioned after successful payment and fraud screening. Clients must maintain an active and accessible email address not hosted on the same domain they are registering.

Providing false, incomplete, or unverifiable information may result in permanent account termination.

ScopeHosts services may only be used for lawful purposes in compliance with UAE federal cyber regulations, IFZA rules, and international standards. Any violation may result in account suspension without notice.

Examples of Prohibited Material:

All clients must comply with UAE Federal Decree-Law 34 of 2021 on cybercrime. ScopeHosts has the right to suspend or terminate services involving illegal content, privacy violations, defamation, impersonation, or unauthorized system intrusion.

VPN usage must comply with UAE legal requirements. VPNs may not be used to bypass content restrictions, impersonate identities, commit financial crimes, or access banned VoIP or services prohibited in the UAE.

Violation may lead to service suspension and reporting to UAE authorities when required by law.

Certain regulated fields such as healthcare, telecom, or finance may require UAE-resident hosting. Clients are responsible for verifying legal hosting jurisdiction requirements. ScopeHosts may offer UAE-based storage options upon written request.

All service payments must be made in advance, and billing continues unless the client submits a formal cancellation request. ScopeHosts reserves the right to update pricing at any time.

Invoices are generated 12 days before renewal. A reminder is issued 7 days prior. A 10% late fee may be applied to overdue payments.

Clients unable to pay due to exceptional circumstances must notify ScopeHosts Billing before the due date. Waiver requests are reviewed but not guaranteed.

Backups are provided as a courtesy. ScopeHosts does not guarantee backup completeness, consistency, or restorability. The client is solely responsible for maintaining external backups of hosted data.

Suspended or terminated accounts are excluded from backup eligibility unless otherwise agreed in writing.

A minimum of 12 days’ notice is required before renewal to avoid charges for the next term.

Cancellation Requirements:

• Request must be submitted through the administrative email on file.
• Request must include service IP or identifier.
• Request must include a reason.

Refund Policy:

ScopeHosts offers a 30-day money-back guarantee for the first service purchased, excluding dedicated servers, add-ons, or domain registrations.

Suspended or terminated accounts for TOS violations do not qualify for refunds.

Advance or credit balance funds are non-refundable and may only be used for future purchases.

Free domain offers require reimbursement if a refund is issued and the client chooses to keep the domain.

Clients agree to contact ScopeHosts for dispute resolution prior to filing chargebacks or reversals with financial institutions.

Unlawful or unjustified chargebacks may result in collections, legal action, and added recovery fees.

Instant service activation applies to Shared Hosting and VPS Services. Some orders may require manual review or provisioning under the following conditions:

1. Invalid personal details or restricted domain information.
2. Repeated use of domain name for multiple hosting accounts.
3. Incorrect hostname, OS, or region selections.
4. Infrastructure or inventory availability delays.

Manual provisioning may take 1–12 hours. Urgent requests may be prioritized through ticket submission under High Priority.

Resource usage is governed by the Acceptable Use Policy (AUP) and Privacy Policy. If conflicts exist between policies, the AUP prevails.

CPU & Disk Limitations:

Terms such as “Unlimited” and “Unmetered” apply under fair-usage conditions and may not exceed patterns expected of similar users.

• Shared hosting may not be used for large file storage or backup archives.
• High-volume media distribution or streaming is prohibited.
• File hosting, FTP warehousing, or offsite backup platforms are not permitted.

Shared accounts may use up to 250,000 inodes and 20–35 concurrent HTTP connections. Managed WordPress may use up to 450,000 inodes and 35–50 concurrent connections.

Data Retention & Bandwidth:

Backup availability is not guaranteed beyond 30 days. Accounts exceeding 40GB storage may not qualify for backup retention.

Bandwidth is allocated per plan. Exceeding 20TB/month may result in suspension, upgrade enforcement, or a billing rate of €0.15/GB above limits.

Pricing may change at any time without notice for non-contractual billing cycles. Contract users retain locked pricing for the duration of the term.

ScopeHosts commits to 99.9% uptime monthly. Credits may be issued upon review if SLA falls below the threshold.

Exceptions:

• Government intervention, war, disaster, or force majeure
• Failures of third-party routing or upstream networks
• Scheduled maintenance windows
• Hardware, software, or performance bugs
• Malicious attacks (DDoS, intrusion attempts) beyond control
• Client misconfiguration or negligence

ScopeHosts grants the client a non-transferable, non-exclusive, worldwide, royalty-free license to use technologies, tools, and interfaces solely for accessing provided services.

Reverse engineering, tampering, removing brand marks, or copying proprietary systems for resale is prohibited.

All intellectual property rights remain with ScopeHosts or its licensors.

Any input, feedback, support history, or operational data shared with us may be used to improve our systems or services and becomes ScopeHosts intellectual property.

You grant ScopeHosts and third-party partners limited rights to transmit, cache, or process content required to deliver your service.

ScopeHosts warrants that services will be delivered at performance levels consistent with reputable, similar service providers. Warranty claims must be submitted in writing within 30 days of the event.

If a breach is verified, ScopeHosts may:

(i) re-perform the services, or

(ii) issue prorated credit to the client.

Third-party service components are not covered under this warranty.

You represent that:

(i) You have the technical understanding required to operate your hosting service.

(ii) You accept full responsibility for securing scripts, plugins, and installed software.

(iii) You understand the risks inherent to internet-based hosting and data operations.

(iv) You will maintain secure backups, security measures, and updated system configurations.

ALL SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE.” EXCEPT WHERE REQUIRED BY UAE LAW, SCOPEHOSTS MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.

SCOPEHOSTS DOES NOT WARRANT: (a) uninterrupted service, (b) virus-free environment, (c) error-free functionality, (d) data reliability, or (e) permanent availability.

In no event shall ScopeHosts’ liability exceed the total fees paid by the client during the preceding 3-month billing cycle.

ScopeHosts shall not be liable for data loss, business interruption, loss of revenue, reputational harm, cyber incidents, or damages caused by misuse, misconfiguration, or unauthorized access.

You agree to indemnify, defend, and hold harmless ScopeHosts, its affiliates, infrastructure providers, employees, and partners against third-party claims arising from improper use, violations of law, or breach of this TOS.

If a ScopeHosts-provided service infringes intellectual property, ScopeHosts may replace the service, obtain licensing, or terminate access and refund unused prepaid fees.

Client must maintain accurate and reachable contact information. Notices are deemed delivered when sent to the registered email on file.

System maintenance, including software upgrades or emergency patching, may occur with or without prior notice. Such maintenance is excluded from uptime credits.

Neither party shall be held liable for delays caused by events beyond reasonable control including natural disasters, wars, legal restrictions, supply shortages, cyberattacks, pandemics, or utility failures.

This TOS is governed by the laws of the United Arab Emirates and IFZA regulations. Any dispute shall be handled under Dubai courts unless arbitration is mandated by IFZA regulations.

All disputes must follow the procedure defined in this TOS. Improper legal action may result in recovery of compensation, legal fees, and administrative charges.

Failure to enforce any clause does not waive future enforcement rights.

ScopeHosts may assign or transfer this agreement. Clients may not transfer rights or obligations without written authorization.

If any provision is held invalid, the remaining terms remain enforceable.

Sections regarding liability, indemnification, governing law, dispute handling, intellectual property, and confidentiality will remain active after termination.

ScopeHosts may update or revise this Agreement at any time. Continued service usage constitutes acceptance of the revised terms.