ScopeHosts caters to people from across the globe and we strive to safeguard the interest of each client and provide them with the best possible service. These terms of service were defined in order to ensure that our services remain of world class quality. Terms of Service or TOS define the rule and regulations for using our web hosting services. All of our services are subject to the terms defined here under. Please read all the terms carefully and make sure you understand and agree to all the terms and conditions in its entirety. Signing up for using ScopeHosts service implies that you agree with all these terms and are bound by the same.
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account.
All services provided by ScopeHosts may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless ScopeHosts from any claims resulting from the use of our services.
We take a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice. ScopeHosts reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion.
ScopeHosts also reserves the right to make any such modifications in an emergency at our sole discretion. ScopeHosts reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of ScopeHosts. All rights reserved.
You agree to supply appropriate payment for the services received from ScopeHosts, in advance of the time period during which such services are provided. You agree that until and unless you notify ScopeHosts of your desire to cancel any or all services received, those services will be billed on a recurring basis. Billing of the activated service will be charged from the day of service provision. ScopeHosts reserves the right to change the monthly payment amount and any other charges at anytime.
ScopeHosts will be charging 12% late fees to any overdue invoices of the services. Customer acknowledges to clear the total overdue invoice, along with the late fees charged. In case, you are not able to pay the due invoice, due to unavoidable circumstances like being out of station, Payment Gateway Account Limited, Credit Card Expired Etc., In such cases client needs to inform our billing department with prior notice on delay payment and requesting to remove late fees applied. ScopeHosts holds sole right to accept or deny the request
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. ScopeHosts is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on ScopeHosts Servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by ScopeHosts.
ScopeHosts reserves the right to cancel the account at any time. Customer acknowledges that a minimum of 12 days cancellation notice prior to the following renewal term must be given in writing to ScopeHosts or the Customer will be responsible for full payment of the following term.
ScopeHosts gives you first 15 day money back guarantee on all the webhosting services except dedicated servers. Payment made for Domain registration, Product Addons, Management Services do not come under refund policy, domain name can be transferred to client after 60days of the subscription.
Accounts Suspended/Cancelled/Terminated by ScopeHosts do not qualify for the 15 day money back guarantee. This also includes accounts suspended for TOS violations, in which the customer decides not to fix the violation. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. The 15 day money back guarantee applies on only first service ordered, does not apply on second or other multiple services ordered in future.
Additional/Advance/Credit funds payment made by the client for future months do not include in refund policy. The client holds sole responsibility for making the advance payments towards the services. In case client chooses to cancel all the active services and still the funds remain in the client credit system. Client can only utilize the credit funds for the future service orders and ScopeHosts will not be liable to refund such amounts
Free Domains are available for the life of the Hosting Package. If a customer cancels at anytime ScopeHosts will require full payment for the cost of the domain of the first year to retain ownership of the domain. Any refund requests will automatically minus the cost of the free domain. For More details on 15-Day Money Back Guarantee go to this page : Click Here
Under this Terms of Service agreement you must first contact ScopeHosts to attempt to resolve any billing disputes before contacting your bank or credit card company to dispute the charges. You further agree that any billing disputes must be submitted in writing to our billing department within one month of the invoice payment in question.
By using our services You agree to the above policy and to contact ScopeHosts before contacting your financial institution to seek a resolution. In the event you dispute charges contrary to this agreement, we reserve the right to refer your account or sell your debt (plus any applicable fees) to a third party collection agency. We also reserve the right to take further legal action against you.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. ScopeHosts expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. ScopeHosts may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of ScopeHosts's terms and conditions.
"UNMETERED BANDWIDTH"is assigned to very high bandwidth allocated hosting plans.
Where the user is able to use high bandwidth upto max 30TB/Month on fair usage policy( Only Applies to Shared, Reseller, VPS Services). Once this Limitation is reached the service is automatically suspended. To reactivate the service, you need purchase Bandwidth Packages with respective fees allocated to the packages. Until then the service will be remained closed/suspended. Very High bandwidth users are suggested to upgrade their service to 100TB Dedicated Hosting or Unmetered Dedicated Hosting. Incase of any over usage of bandwidth ( More then 30TB ) client/reseller will be charged with 0.15Euros/GB. Should a client/reseller utilize or require large amounts of bandwidth, beyond the standard bandwidth allocation. ScopeHosts may require a deposit.
ScopeHosts reserve the right to change prices listed on ScopeHosts, and the right to change the amount of resources given to plans at any time. Contract pricing customers will not be affected by any price change throughout the contract period. The amount you pay for hosting will never increase from the date of purchase.
ScopeHosts strives to maintain a 99.9% network and server uptime service level.
This uptime percentage is a monthly figure, and is calculated solely by ScopeHosts monitoring systems or ScopeHosts authorized/contracted outside monitoring services. If ScopeHosts fails to meet it's 99.9% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis.ScopeHosts does not credit a full month's service for minor downtime. This would not be financially healthy for ScopeHosts, and in turn would only negatively affect the service level ScopeHosts provides to you. "Partial credit for partial downtime"is our standard policy. In extreme circumstances, ScopeHosts may distribute full month credits, but this is dealt with on a case by case basis. Credits are issued for one months service only, never more
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the ScopeHosts network caused by or associated with:
|99.1% to 99.9%||5%|
|98% to 99%||10%|
|95% to 97.9%||25%|
|90% to 94.9%||50%|
|89% or below||100%|
ScopeHosts respects the intellectual property of others, and we ask our users to do the same. ScopeHosts may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide ScopeHosts's Copyright Agent the following information:
ScopeHosts will not be responsible for any damages your business may suffer. ScopeHosts makes no warranties of any kind, expressed or implied for services we provide. ScopeHosts disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by ScopeHosts and its employees.
ScopeHosts may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
ScopeHosts reserves the right to revise its policies at any time without notice.
Questions?Please feel free to Contact us for any clarifications regarding this agreement, preferably before signing up