Our company keeping client satisfaction into consideration, provides first 15day money back guarantee. Majority of ScopeHosts services like VPS Hosting, Shared and Reseller Web hosting carry a 15 day money back guarantee on them. Only if you are not completely satisfied with our services within the first 15 days of your service, you will be given a full or partial refund ( Kindly Check Clause I and II below) of the contract amount. This refund policy does not apply to Dedicated servers, Cloud VPS , Administrative fees, Product addons, installation fees for custom software/application and domain name purchases. ScopeHosts reserve the right to refund a prorated amount or no refund at all.
Partial Refund will be initialized on the VPS Services(except Cloud VPS), Shared And Reseller Hosting Services will be granted within first 3-15days of service usage. Partial refund is calculated upon the resource used within the active service time period. All the addons and plugins ordered along with hosting packages will be non-refundable. Partial refund will provided on the valid reasons provided by the client and verified by the billing department. Opening of dispute in Paypal, Payza (Alertpay) , or charging back through credit card will be not be considered for the 15day Moneyback refund policy. One needs to follow the cancellation procedure through client area and request for the refund through opening sales support ticket mentioning the reason for cancellation. Billing Department will investigate the request , If found suitable one as per the 15day Moneyback guarantee and Terms of Service. Immediate refund will be provided within 24 - 72 working hours. ScopeHosts will not activate new orders or activate new packages for customers who have an outstanding balance with ScopeHosts.